Welcome to MathsFlow! These Terms of Service ("Terms") govern your use of the MathsFlow mobile application (the "Service"), operated by Maths Flow Ltd ("we," "us," or "our").
By downloading, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.
**Important:** These Terms include sections on subscriptions, virtual currency, and limitations on our liability. Please read them carefully. As all payments are handled by the Apple App Store or Google Play Store ("Platforms"), your purchases and any refund requests are also governed by their terms.
1. Account Registration and Usage
To use most features of the Service, you must create an account. You can register using email or a third-party service (Apple, Google, Facebook). You are responsible for all activities that occur under your account.
- Eligibility: You must be at least 13 years old to use the Service. If you are under 18, you must have your parent's or guardian's permission.
- Account Security: You are responsible for safeguarding your password and any other credentials. You must notify us immediately of any unauthorized use of your account.
- One Account: You agree to maintain only one account per person.
2. Virtual Currency ("Gems") and Purchases
The Service includes "Gems," a form of virtual currency. You may obtain Gems by earning them through gameplay.
- Limited License: Gems are not real money. They are a limited, non-transferable, revocable license to use within the Service. They have no cash value and cannot be redeemed for cash, sold, or transferred to another account.
- All Purchases Final: All purchases of Gems are final and non-refundable, except as required by applicable law or the policies of the Platform (see Section 4).
- We May Change Gems: We reserve the right to change the price of Gems or how they can be used at any time.
3. Pro Subscription Terms
We offer a "Pro" status as an auto-renewing subscription ("Subscription"). A Subscription grants you access to premium features, such as unlimited "Hearts" and other benefits.
- Billing: All billing and transactions are processed through the Platforms (Apple App Store or Google Play Store), not by us. You must provide a valid payment method to the Platform.
- Auto-Renewal: Your Subscription will automatically renew for the same term (e.g., monthly or annually) unless you cancel it.
- Cancellation: You must cancel your Subscription through your device's subscription settings (in the App Store or Google Play Store) at least 24 hours before the end of the current billing period. If you do not, your account will be charged for the next period.
- Price Changes: We may change the price of our Subscriptions. We will provide you with reasonable notice (as required by the Platforms) of any price changes before they take effect.
4. Refund Policy
All purchases, including Subscriptions and Gems, are final and non-refundable.
Because all payments are processed by the Platforms (Apple or Google), we do not have the ability to issue refunds. If you believe you are entitled to a refund, you must contact the Platform provider directly. Your request will be subject to their specific refund policies and terms.
5. User Conduct
You agree not to do any of the following while using the Service:
- Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
- Harass, threaten, or defraud other users.
- Use cheats, exploits, automation software, bots, or any unauthorized third-party software designed to modify or interfere with the Service.
- Attempt to gain unauthorized access to our servers or another user's account.
- Sell, trade, or transfer your account or any virtual items (like Gems) to anyone.
- Reverse-engineer, decompile, or disassemble the app.
6. Termination Rights
Termination by Us: We reserve the right to suspend or terminate your account at any time, without notice, for any reason, including if you violate these Terms.
Termination by You: You may terminate your account at any time by ceasing to use the Service. You can also request data deletion by following the instructions in our Privacy Policy.
Effect of Termination: Upon termination, your right to use the Service, all licenses (including for Gems), and any Subscription benefits will immediately cease. You will not be entitled to any refund for unused Gems or Subscription time.
7. Limitation of Liability
The Service is provided "AS IS" without any warranties. We do not guarantee that the Service will always be safe, secure, or error-free.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MATHS FLOW LTD, ITS OWNERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN.
OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US (THROUGH THE PLATFORMS) IN THE SIX (6) MONTHS PRIOR TO THE CLAIM.
8. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of England and Wales, without regard to its conflict of law principles.
You agree to first contact us at support@mathsflow.com to try to resolve any dispute informally. If we cannot resolve the dispute, you agree to resolve it through final and binding arbitration, not in a court of law.
9. Miscellaneous
Changes to Terms: We may modify these Terms at any time. We will notify you of any material changes by posting the new Terms within the Service or by other means. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
Contact Us: If you have any questions about these Terms, please contact us at support@mathsflow.com.